Samsung has started to use the WhatsApp messaging app in its customer service in Spain, as an additional channel for customer support. The new service allows customers to contact Samsung Technical Support and get help without having to make an appointment. Samsung already uses WhatsApp for its customer service in Spain, and allows customers to book appointments through the app for face-to-face service centers. Now, the latest addition takes that idea to the next level. Samsung Electronics Iberia offers customers a new way to contact technical service through WhatsApp, by scanning a QR code or by accessing a direct link on the Samsung Help and Support page.
Customers can talk to Samsung experts in real time from anywhere via WhatsApp, making it easier for them to get help on their devices, especially in cases where issues can be resolved automatically. remotely, without technicians needing to physically access the device. To access Customer Service through WhatsApp, users can access it from the Help and Support page, or from the service page itself: https://www.samsung.com/es/support/whatsapp/
