The ACSI, which is the Satisfaction Index for Personal Computers, in the United States, was released today. Apple was again the highlight, taking the lead above Samsung. The category includes products such as tablets, notebooks and desktops and this is not the first time this has happened to the owner of iPhones.
In general, the survey takes into account some criteria such as sound quality, graphics power, processor speed, satisfaction with product design and more. 9,271 people were interviewed between July 2021 and June 2022. Each company had a score between 0 and 100.
As the leader, Apple ranked first with 82 points, 1 more than Samsung, which took 81 after dropping from 79 last year. Acer completed the podium with 79 points, a number that was also achieved by four other technology companies: Amazon, Asus, Dell and Lenovo.
To close the list, HP was the only one that suffered a drop in relation to the previous year. The 80 mark decreased to 78 and the rest of the marks were left with 77 points. Another highlight here was Amazon, which achieved a significant jump from 74 to 79 points, which gives about a 7% increase.
Previously, Apple has already achieved satisfaction highlights in other categories. In 2016, for example, it even pleased streaming audio users with its Apple Music service, and in the same year, the support manufacturer’s Twitter account was also the one that most pleased customers in terms of technical support.