The router cables have broken, do you have to change them?

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the router cables have broken, do you have to change
the router cables have broken, do you have to change

Has it happened to you? It is possible that your router cables are broken and that you find that your installation does not work for you. From this point it can be a bit difficult to know what to do. Does your operator have to change the cables or should you look for a replacement on your own? We are going to help you so that you can know how to act in this type of case and thus have your connection available again as soon as possible.

Over time or for any other reason, the cables of your router could be damaged. This is one of the incidents that many users have already suffered and that should not take away your sleep. However, there are certain aspects that you must take into account to determine if you will have to repair it yourself, if it will be the operator who deals with it or even if you will have an economic charge that will have to be faced.

You have to call the technician

The first is the first: contact your operator. The truth is that it is not a fault that is so infrequent, as you can see in the support forums of companies such as Orange or Movistar. In most cases you won’t have to worry about repair costs. It is obvious that the operator wants you to continue enjoying your Internet connection, so they are not going to put you in trouble to change the cable. If it is under warranty and no irregularity has been committed, you will not even have to pay for the technician’s travel. These costs are usually borne by the operator itself.

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In this context, the cable may have broken because it was from an old router or because it has degraded over the years and use. Contrary to this, also it could be that your dog had bitten it and that it was broken with clear tears produced by the animal’s teeth. This type of situation is different, since the technician could charge you for the displacement and labor to make the repair. The same can be said of those cases in which you have done the damage and it is something that is clearly appreciated. You have to think that the technicians who work for the operators are used to this type of incident and that they are capable of recognizing what has happened to the router in practically a matter of seconds.

In any case, most likely, in most cases, you will not have to face any payment. After carrying out the analysis of the incident, the technician will take care of taking note on his device about what has happened and the situation in which the cable is located. Most often, they do not detail that the cable problem was your fault and that, therefore, you do not have to face the costs of labor and travel. What the technician will do is fix the problem and leave so you can continue enjoying your Internet connection.

Could I change it on my own?

This is another solution, although it does not always have to be the most recommended. Everything will depend on the type of fault or cable that has broken specifically. If a simple cable has broken, like the one that comes out of the router and goes to the socket, you may not have a problem buying another one. You would only have to disconnect the cable completely and take it to a specialized store so that they can give you another one exactly the same. It is important that you do not change the type of cable, in order to ensure that that the operation is correct.

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A problem that you could not face on your own would be that the rosette or one of the other elements that the installation has has broken down. That would be more difficult, since you would have to lay the fiber cable, which is not easy at all. Think that you would have to use professional tools, such as a splicer, and you could end up leaving everything in an even more damaged state. That would mean problems and the consequences of calling the technician may not be resolved in the way we have explained to you before.

The important thing to keep in mind is that the technician’s visit is practically essential if you want to that everything is resolved efficiently and quickly. You can’t, for example, ask your carrier to mail you a replacement cable no matter how much you insist that you know how to change it yourself. The technician always has to come to your house with the cable, install it, and then make sure that your connection is working properly. Only from that moment on will he be able to leave and close the incident.