The latest thing about Google Assistant is to wait for a person to answer when calling a customer service line

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the latest thing about google assistant is to wait for.webp.webp.webp

Search Labs, the experimental section within the Google application, has a new experiment available: Talk to a live representative or, in plain language “let a human get on.” It is essentially a service by which the Google Assistant hopes to take care of deal with the answering machine and listen to music on hold until an operator answers the call.

The concept is very similar to Hold for me that the Google Pixel launched four years ago, but now it is not exclusive to the Google Pixel. What remains exclusive, at least during this trial period, is for users in the United States.

No more music on hold

Call customer service it can be frustrating for several reasons, including having to deal with tedious menus where our query may not fit, the music on hold that is always horrible and, above all, the long wait. Google has a solution for almost all of the above.

It’s called Talk to a live representative, which we could translate as talking to an agent or an operator. Has to activate as an experiment within Search Labs (the test tube icon within the Google application), although for now it is only available in the United States and for a handful of businesses.


Screenshots of @GreenShades9 on X

Once activated, we will see the option to use the Wizard to call customer service directly from Google results. By doing this, we will have to tell Google what the reason for the call is, so it can be directed to the appropriate department.

It is Google who is in charge of making the call and waiting for an agent to appear. When you do, you will receive a call from a phone number that Google has indicated to you before so that, finally, you can talk to a person.

The experiment is still very limited and only works on a handful of customer service lines in the United States, although if it works well it would be expected that they would be expanded in the future. For now, it is only compatible with:

  • Airlines: Alaska Airlines, Delta Airlines, JetBlue, Southwest Airlines, Spirit Airlines and United.
  • Telecommunications: Assurance Wireless, Boost Mobile, Charter Communications, Cricket Wireless, Samsung and Sprint.
  • Shops: Best Buy, Costco, Gamestop, The Home Depot and Walmart.
  • Services: ADT, DHL, FedEx, Grubhub, Instacart, Securus Technologies, Stubhub, UPS, Waste Management and Zelle.
  • Insurance: Esurance and State Farm.

Via | Android Authority

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Mubashir Hassan
Expert in tech and gaming, blending industry insights with expertise