Dubliners in the Stillorgan area were shocked after discovering their drinking water had ‘turned brown’ today, which comes after Irish Water carried out works in the area to fix a burst water main.
One concerned resident living in the Stillorgan area told Dublin Live that she got a fright when she went to have a drink of water from the tap earlier today.
“The water had turned brown, I couldn’t believe it. I was afraid to drink it and I immediately got onto Irish Water, who said that they were out fixing a burst waterman and that it should be back to normal by later this evening.”
Meanwhile, Twitter users took to the platform to express their concern.
One said: “Anyone else seeing water discolouration in Stillorgan today?”
Another said: “Crews from Irish Water out fixing burst water main in Stillorgan, hopefully be fixed soon.”
In a statement issued to Dublin Live, a spokeswoman for Irish Water confirmed that they in partnership with Dún Laoghaire–Rathdown and Dublin City Councils, successfully completed repairs this evening following a burst to a large watermain in the Stillorgan area.
Areas affected included Leeson Street, Ballsbridge, Stillorgan, Blackrock, Donnybrook, Merrion, Booterstown, Clonskeagh, Ranelagh, Rathmines, Terenure, Rathfarnham, Windy Arbour and surrounding areas in Dublin City.
To reduce the impact of the disruption and to maintain supply to as many customers as possible, crews were able to reconfigure the network to some areas and worked through the night to repair the burst and restore the water supply to all impacted customers.
Speaking about the burst, Joe O’Reilly, Irish Water, said: “Dedicated crews successfully carried out the repairs as quickly and efficiently as possible, working through the night and again today to minimise disruption to the area and restore water for all customers.
“The repairs were complex due to the location of the burst and the presence of a 200 year old culverted stream and other services. We would like to acknowledge and thank the Civil Defence, Fire Brigade and An Garda Síochána for their assistance with completing the repair.
“We understand the inconvenience unplanned outages can have on customers and we appreciate your patience as we worked to return the water supply to homes and businesses as quickly and as safely as possible.”
Normal water supply should begin to return to customers impacted this evening.
According to Irish Water, there may be some “temporary discolouration of water” and occasionally issues such as internal airlocks may arise following an outage.
For helpful tips on what to do following an outage, including clearing airlocks, visit the Irish Water website at www.water.ie/water-supply/supply-issues/following-an-outage/.
Vulnerable customers who have registered with Irish Water receive direct communications from us for planned and unplanned outages lasting more than four hours.
Irish Water’s customer care team is available to help 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries.
For further updates please visit the Irish Water website at www.water.ie.
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