Apple has launched a service program for AirPods Pro that offers free repairs or replacements to users experiencing noise cancellation or static noise issues. According to the website, some units manufactured before October this year have been affected by this problem and will be replaced free of charge. Specifically, the program covers the following:

• Crackling or static sounds that increase in noisy environments, with exercise, or while talking on the phone
• Active noise cancellation does not work as expected, such as loss of bass or increased background sounds, such as noise from the street or airplane.

Apple does not detail the cause of the problem, and while the repair program does not extend the product warranty, it does cover the replacement of one or both earbuds, if necessary, for two years after purchase. Users experiencing these problems should contact Apple Technical Support, an Apple Store, or an authorized service provider in their region to verify that they are eligible for this program.