See the importance of the verification code as security in delivery apps | TC Detective

 See the importance of the verification code as security in delivery apps |  TC Detective
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As online services start to gain more and more repercussion and importance in society, new dangers end up emerging and demand greater attention from users. This is the case with delivery apps.

On the other hand, security tools are created to try to give greater protection to those who place the order, when receiving the product, to avoid any type of scam or fraud. One of the examples applies to the verification code, spoken to the delivery person when the order arrives.

But what is the real importance of a practice like this and what are the safety tips for using this type of resource more efficiently? Detective TechSmart addresses the subject now.

What is it for?

The verification code aims to generate greater efficiency in the delivery of the order through the courier. It has been used by the main services in the sector, such as Rappi and iFood, for example.

In practice, when placing the order, you receive a code, which must be spoken to the individual who will bring the purchase to you, as a way of guaranteeing that it has been received correctly.

According to Rappi Europe, “the positive impact of the measure largely depends on who places orders through the app”. In other words, the user needs to understand the reason for the existence of this number, as well as the correct way to use it.

Importance of the sector

The growth in the application delivery sector has been translated into numbers in recent years. A survey by the English consultancy Kantar found that this service in Europe rose from 80% in 2020 to 89% in 2022.

In addition, as shown by the figures from the Instituto Foodservice Brasil (IFB), there is an expectation that the segment will jump something equivalent to 7.5% in 2023.

This rising demand results in a higher incidence of inefficiency in the delivery of orders. The result is the implementation of alternative security measures, such as the security code.

Recommendations when receiving or delivering the order

Among the main security tips for using the verification code, one of them is never sharing the sequence with another person, until you are sure that the order has been delivered and checked at the correct address. If the person saying the code is not the final consumer, it is important to confirm with that person that the delivery occurred without any problems.

It is worth noting that the support team for these per-app services will never ask the customer for the code. If this happens, contact another help person directly to report this improper request.

It is also important to avoid sending a screenshot of the application where the verification number can be seen, either to the delivery person before arriving at the destination, or by another means of communication – such as messengers and social networks – to third parties.

To complete, the services explain that the delivery person does not need the code to reach the place of delivery, nor is there any requirement to inform it in the payment system. That is, it should only be informed at the time you – or another authorized person – receives the order.

Do you still have any questions regarding the verification code in delivery orders? Has there ever been a security problem with you in these apps? Report to us!

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