Who has never had problems calling technical support, whether it’s taking hours on the phone or talking to a virtual assistant who can’t solve anything? Well, Samsung seems to be investing more in its support services — although the news is not now intended for Europeians.
That’s because the South Korean announced that it is expanding its remote WhatsApp support for customers in Spain. It is now possible for in-country customers to contact Samsung Technical Support live and get assistance from trained professionals without having to make an appointment.
Previously, Samsung already uses WhatsApp for its services in Spain, allowing customers to make appointments through the app for face-to-face call centers. Now, the latest addition takes that idea into pandemic reality, making it easier for those at home.
To use, just scan a QR Code or access the link to WhatsApp straight from Samsung Iberia Help and Support page. The idea is that customers can try to fix their devices themselves, particularly in cases where problems can be resolved remotely without Samsung engineers having to tinker with the device’s hardware.
According to Samsung, this new addition of WhatsApp to customer service reflects the “commitment of the company to deliver the best after-sales experience to its customers through efficiency, quality and innovation”. It’s already a nice step, at least, in relation to the lack of support of Chinese imported devices.
Samsung’s new support page can be accessed directly from this Spanish page.
And you, what do you think of the South Korean support in Europe? Leave your comment!
