Nubank announced this Thursday (18) two security-related novelties that should increase protection and improve the experience of using the digital bank customers: the Reporting Channel, which allows the reporting of fraud or attempted scams involving the company , and the Me Roubaram resource, a website that can be accessed by customers in case of theft.
According to the institution, the Reporting Channel can be accessed by both customers and other people, allowing them to report fraud or attempted scams involving the company to Nubank. In the case of “Me Roubaram”, the tool serves as a website that can be used to block both the cell phone and the card in case of robbery or theft.
With this, the user can access the website, and with his Nubank login temporarily block his physical and/or virtual card, in addition to disconnecting his account from the affected device, all of this instantly. The digital bank also reinforces several other security measures, such as the possibility of blocking the card through the application, for example.
Nubank also has specialized teams and channels open 24 hours a day for customer service. In case of suspicion of improper handling by third parties, users must follow the step-by-step instructions available on SOS Nu.
To report fraud attempts involving Nubank, access the website – if the customer has been the victim of a scam, it is recommended that they keep in touch through the official service channels.