Mattermost, the provider of an open source collaboration platform, has expanded its technology to enable security-conscious organizations to better integrate generative Artificial Intelligence (AI).
Mattermost’s open source collaboration technology enables organizations to communicate and manage workflows. As a service, the company offers cloud offerings that provide enhanced enterprise capabilities for authentication and performance.
In an ever-evolving market for collaboration tools, where big players like Slack, Atlassian, and Asana compete for share, Mattermost has jumped on the bandwagon and incorporated generative AI into its collaboration platform.
How AI works at Mattermost
Generative AI allows organizations to build chatbots and gain insights into workflows. Mattermost also provides what it calls “functional intelligence,” through integration with ServiceNow’s virtual agent platform, as well as Ask Sage’s technology.
There is more than one way AI is impacting the Mattermost platform for enterprise and government customers.
The first type is generative AI, where Mattermost now has a framework that allows organizations to connect with different providers, including OpenAI’s ChatGPT, as well as large language models (LLMs) in the private cloud. Generative AI can help organizations summarize or create new content and ideas.
Another important category of AI that Mattermost integrates is functional intelligence. Mattermost has integrated its platform with ServiceNow and its virtual agent, allowing for increased customer and employee service.
The third category of Mattermost integrations is domain-specific AI, where AI is deployed to a specific domain or vertical organization to comply with privacy and security regulations. This is where integration with Ask Sage comes in, providing teams with rapid data summary and analysis capabilities to extract important insights as situations change.
Advantages of generative AI in the collaboration platform
An example of how new AI integrations will help with collaboration and workflows is something as basic as installing software, according to Ian Tien, CEO and co-founder of Mattermost. A system administrator looking to install software can now use AI to get answers and information on how to best configure and deploy the software. The information generated by AI can come from public and private sources, delivered securely to optimize the user experience.
Going forward, working with the generative AI community on a data portability framework will be the next thing Mattermost will be working on. This will allow customers to get the most out of AI while maintaining control of their systems and data.
AI is a critical component to get the best results when fitting a model. Since Mattermost drives the collaboration platform, it has a significant data advantage for further tuning. By understanding who the users are and taking into account the “digital body language” that occurs in conversations, Mattermost believes this will provide a significant advantage for the model trained with the context of the conversations.
Security-conscious organizations can rely on Mattermost’s open source collaboration platform to keep data and information safe. Incorporating generative AI into the collaboration platform helps accelerate productivity and deliver new capabilities for summarizing and generating new content and ideas.
Constant innovation in collaboration technology, including generative AI, means that organizations must be willing to adopt new solutions and capabilities to stay ahead. Mattermost has proven itself as a provider of innovative open source collaboration solutions that adapt to the changing needs of its customers.
