Bad news if you think that the color of your Galaxy S24 Ultra screen is no longer so intense: this is what Samsung says

It’s not a bug, it’s a feature: Samsung responds to those who complain about the washed out colors of the intense profile

 

At first glance, the Samsung Galaxy S24 Ultra It looks quite similar to its predecessor. And beyond the choice of material, in this generation the Korean firm’s big bet is, on the one hand, titanium and, on the other, artificial intelligence. According to our analysis, this is an outstanding phone in all facets, including its superlative 6.8-inch AMOLED screen, QHD+ resolution, 120 Hz adaptive refresh rate and 2,600 nits peak brightness. However, there are those who, after the first days of using it, have complained about the discoloration of the Galaxy S24 Ultra screen.

Because although it shares a design with the Samsung Galaxy S23 Ultra, compared to last year’s model, the feeling is that the screen suffers from degradation, perhaps in the form of a software error. Nothing could be further from the truth: the Korean firm has come forward explaining that That’s the expected behavior..

The new Intense Mode is no longer as intense as before

Thus, users have reported that the Vivid color profile does not differ too much from the Natural profile (this option can be found by following the path ‘Settings’ > ‘Display’ > ‘Display Mode), suggesting that perhaps it is that extra Gorilla Armor protective layer and its anti-reflective finish could be the one responsible, but there is a thread on reddit with screenshots comparing the results against the S21 Ultra that deny it, pointing directly to a failure in the implementation of that intense mode.

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reddit


Natural color profile – Intense on the S21 Ultra and S24 Ultra. Via: Reddit

Where he said, I say, I say Diego. Android Police published an article about it a few days ago, receiving a response from a Samsung technical support representative that they were working on a solution. However, Samsung Spain detailed for the Spanish media Teknofilo These changes to the intense color profile are intentional and are intended to provide a more natural experience. Likewise, they ruled out that it was a defect and the Gorilla Armor screen glass as a potential culprit.

Asked about possible changes to color reproduction in future software updates, this was Samsung Spain’s response in the form of a statement:

We have adjusted the colors and brightness of Galaxy S24 series products to provide more accurate and comfortable viewing during use. Some changes have been made to the display technology to offer a more natural viewing experienceso users may notice differences in color depth compared to older devices.

This screen behavior This is an intentional color adjustment and is not a product defect, so it can be used safely. To offer our customers the best possible experience, we value your feedback and continually improve our software (UX) as the market and consumer interests evolve.

Samsung Spain’s explanation is clear that it is a novelty and not a bug, although it makes clear its receptive posture to comments, so the option of a future update that satisfies its customers more is not a ruled out option, as long as this complaint is something strong and widespread enough. So if the intense mode does not convince you, leaving your feedback is a good idea for possible modifications.

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